Answers to Frequently Asked Questions at Your Fingertips

Find answers to your most pressing questions about deliveries, tracking, and our specialized services. Your journey to hassle-free deliveries starts with the knowledge you need. Explore our FAQs for a smoother experience

What kind of items does Prime Parcel specialize in delivering?

We specialize in delivering high-value items including antiques, art, electronics, jewelry, documents, cheques, cash equivalents, and luxury goods.

We practice value-based pricing. This means we automatically set prices primarily, but not exclusively, according to the perceived or estimated value of a shipment and service provided. We offer a minimum of £10,000 loss & damage cover on every shipment sent with us.

We also offer additional cover up to a maximum of £200,000 per shipment depending of the total value of the shipment. Also, You will be entitled to a full refund, if We do not satisfy the agreed time limit for delivery of your parcel due to an error on our part.

We take great care to ensure that your valuable items are handled with the utmost care and attention. We use specialized packaging and handling techniques, as well as tracked and secure delivery methods, to make sure your items arrive safely and securely.

Almost all shipments crossing international borders are subject to the assessment of duties and taxes, and other customs fees imposed by the government. This normally must be paid before the items are released from customs. The amount is mostly based on the value of the items, and the regulations for the country. Duties and taxes on international shipments will be billed automatically to the recipient. Please see for more information.

We accept a variety of payment methods, including credit cards, bank transfers, and international money transfers (MoneyGram and Ria Money Transfer).

We have a network of contract delivery drivers who are specially trained to handle high-value items with professionalism and expertise.

We can handle items up to 50 kg and 1.5 meters in length.

We offer international delivery services to locations around the world.

We offer a full refund for any delivery that is not successfully completed due to our fault.

We utilize advanced security measures, including GPS tracking, tamper-proof seals, and secure storage facilities.

We are experienced in navigating customs and import/export regulations, ensuring seamless delivery of your items across borders.

Yes, you can request a specific delivery time. We understand that some deliveries require specific delivery windows and we do our best to accommodate your needs. Please note that additional fees may apply for specific delivery times.

You can track your delivery by using our online tracking system. Simply enter your tracking number on our website and you will be able to see real-time updates on the status of your delivery.


If your high-value item requires special handling during delivery, please let us know when you place your order. We have specialized equipment and trained professionals who can handle your item with the care it deserves.

Yes, we offer same-day delivery for select locations. Please contact us for more information on our same-day delivery options.

Yes, we offer insurance coverage for all high-value items transported through our services.

What happens if my high-value item is lost or damaged during delivery?

In the rare event of lost or damaged items, we have a claims process in place to reimburse you for the full value of your item.

Depending on the size of your shipment, where the goods are going to and how fast you want the goods to arrive all have a factor in calculating the cost for delivery. Speak to our Customer Service Team and they can guide you through the options and associated costs.

Signatures are always required both on collection and delivery. If there is no one in, the driver will leave a card detailing the appropriate arrangements for re-delivery or collection. This information will also be available under the tracking of the item. Signature on delivery confirms that the package has been received in good condition. If there is any evident damage to the packaging this must be marked as such on the delivery note.

We will inform you by email if our schedule is affected - and if your delivery is urgent, we’ll contact you by phone. You can also check our progress via daily reports, or track your delivery online throughout its journey.

We work with contract drivers, other operators and overseas offices to offer you the best special delivery service available to any destination. When a parcel is sent to a location where we do not have a physical presence, they help us receive and deliver the items to the homes or offices of our clients.

Yes, we have experience delivering items to secure locations and can ensure your delivery is handled appropriately.

We have restrictions on certain items, such as hazardous materials or illegal goods, but generally can transport most high-value items.

Delivery times vary based on the delivery location and type of service requested. Contact us for specific delivery timelines.

We will inform you of any delays and provide updated delivery timelines as soon as possible.

If you need to cancel or change your delivery order, please contact us as soon as possible. We will work with you to make the necessary changes to your order.

We offer delivery services to locations worldwide. Please contact us for more information on our delivery areas and rates.

We take great care to ensure the confidentiality of all materials transported through our services, and our drivers are trained in proper handling of sensitive documents.

We recommend using sturdy and protective packaging materials to ensure your items are well-protected during transportation.

You can request a delivery with us through our online portal, email, or by phone.

Yes, we offer professional packaging and wrapping services to ensure your high-value items are protected during transport.

You can contact our customer service by phone, email, or live chat on our website. Please visit our Contact Us page for more information.

If you have any other questions about our services which have not been answered by any of the information here then please do not hesitate to Contact Us.