COMPLAINTS AND FEEDBACK

HAVE YOUR SAY.

We're passionate about your experience with us.
Whether you’ve had a great experience or we could've done things better, we would appreciate your feedback.


If you’re unhappy with the service you’ve received, or there's been a problem you’d like us to investigate, we want to know about it.
What happens next?

If you’ve submitted a complaint we may contact you for more information or supporting evidence (for example a statutory declaration or receipts) to help us investigate your case.

Most complaints are resolved within 10 business days (although some, like issues with international items, may take longer).

Not happy with the response?

Get back in touch with us and we'll escalate your case.

Making an anonymous report

If you believe Australia Post or one of our employees has behaved unlawfully or improperly you may choose to make an anonymous report.

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